Umrah Lodges is dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, particularly concerning Hajj and Umrah travel arrangements.
1. Information We Collect
Personal Information: When you engage with our services, we may collect personal details such as your full name, contact information (email address, phone number), residential address, passport details, and payment information. This data is essential for processing travel bookings and ensuring compliance with travel regulations.
Non-Personal Information: We may also gather non-identifiable information, including browser type, device information, IP address, and website usage patterns, to enhance user experience and website functionality.
2. Use of Your Information
Your information is utilized to:
- Send promotional materials and newsletters (with your consent)
- Process and manage your Hajj and Umrah bookings
- Communicate important travel updates and confirmations
- Provide customer support and respond to inquiries
- Improve our services and website functionality
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
Service Providers: Trusted partners who assist in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
Legal Obligations: When required by law or to protect our rights, we may disclose your information to appropriate authorities.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that help us understand user behavior and preferences. You can choose to disable cookies through your browser settings; however, this may affect certain functionalities of our website.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, firewalls, and secure server facilities.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal information
- Withdraw consent for data processing (where applicable)
- To exercise these rights, please contact us at: info@umrahlodges.com
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
